PACDEFF – The Pacific and Australasian CRM Developers’ and Facilitators’ Forum

PACDEFF is the largest CRM, NTS and Aviation Human Factors Conference of its type in the world, with around 350 attendees expected in 2020. The forum is intended as a non-profit, non-partisan opportunity for Human Factors practitioners to meet and discuss contemporary issues in the Human Factors field, with an emphasis on airline training.

Once again, PACDEFF will be combining with the Australian Aviation Psychology Association (AAvPA) to bring you a fully combined conference which offers a substantial array of CRM, NTS, Aviation Human Factors, and Aviation Psychology topics, which will be of interest to a wide cross-section of HF professionals, practitioners and academics.


4-6 November, 2020

Crowne Plaza Hotel, Coogee Beach

Sydney, Australia




PACDEFF 2020 – Crowne Plaza Hotel, Coogee Beach, Sydney.


speakersPACDEFF 2020 will be held at the Crowne Plaza Hotel, Coogee Beach, Sydney, Australia.

The conference will comprise of three days of presentations on CRM, NTS, Aviation Human Factors, and Aviation Psychology. Presentations will include several keynote addresses and a variety of half day workshops on contemporary and relevant topics, including an Aviation Psychology Forum.

Please note that the call for speakers will open on the 1st of March. Please feel free to email us with an overview of your presentation, or submit a full abstract if you would like to present or host a workshop. The program will be announced at the end of May.

Registration for PACDEFF 2020 will open on the 1st of May.

Approximate Registration Costs:

PACDEFF Early-bird rate – $360

PACDEFF Standard rate – $460

Speaker Rate – $110

Single Day Rate – $200


2020 Keynote Speakers


Cheryl MacKenzie – Accident Investigator Deepwater Horizon

Cheryl MacKenzie is currently an Engineering Program Project Team Lead for Environment, Safety, and Health (ES&H) Performance Assurance at a research and development centre that performs high-hazard work in the areas of energy (solar, wind, other), global security, and national defence systems. Prior to this position, Cheryl spent over fourteen years as an Investigator, Human Factors Specialist, and Investigation Team Lead for the US Chemical Safety and Hazard Investigation Board (CSB), participating in over two dozen in-depth investigations of catastrophic chemical incidents in order to derive lessons to improve safety, human performance reliability, organizational functioning, and regulatory oversight. Cheryl was the primary author of eight major CSB investigative publications; several of these reports, including the BP America Refinery Explosion and Fire Investigation Report (2007), have received global recognition for their contributions to the advancement of safety within complex and high-hazard work environments. She led the human factors analysis for numerous investigations, including but not limited to the Macondo Deepwater Horizon offshore well blowout and the BP America refinery explosion. Her areas of focus are human and organizational factors, including human performance, safety performance indicators/metrics, and organizational culture. Cheryl is a graduate of Cornell University with a MS in Human Environment Relations, specializing in Human Factors and Ergonomics.

Professor Mark Wiggins – Macquarie University

Mark Wiggins is a Professor of Organisational Psychology at Macquarie University where he is currently the Director of Research Partnerships and Engagement for the Centre for Elite Performance, Expertise, and Training. He gained his PhD in Psychology from the University of Otago, New Zealand in 2001, is a Registered Psychologist in Australia with an endorsed area of practice in Organisational Psychology, and is a Fellow of the Australian Psychological Society.
As a practicing organisational psychologist, Mark has acted as an advisor to a number of national and international organisations, including the Clinical Excellence Commission, Energy Queensland, Horizon Energy, the New South Wales (NSW) Port Authority, Transport for NSW, and the Civil Aviation Safety Authority. Amongst other roles, he currently sits on the Collaborating Hospitals’ Audit of Surgical Mortality (CHASM) Committee for NSW and the Occupational Health & Safety Management for Standards Australia.
Mark’s research and teaching interests lie in the assessment and development of human performance in advanced technology environments, particularly in the context of cognitive skills such as diagnosis and sensemaking. He led the development, evaluation, and implementation of the Expert Intensive Skills Evaluation (EXPERTise 2.0) software package for the assessment of diagnostic skills in practice which is now employed across a range of industries, from healthcare to electricity distribution and transmission.


Our third Keynote Speaker will be announced very shortly.


Our fourth Keynote Speaker will be announced very shortly.


PACDEFF is one of the least expensive conferences of its type in the world. This is only possible because of the generous support of our sponsors. PACDEFF would like to thank the following major sponsors for their generous support for the 2019 conference and we hope that you will continue to support them.



Conference Networking Opportunities

To facilitate opportunities for networking and the exchange of ideas outside the conference proper, several informal social events are planned. These are likely to include a free welcome drinks session, a conference dinner and an informal offsite dinner.